FULL SERVICE - SOFTWARE & INFRASTRUCTURE - MIGRATION MANAGEMENT

SERVICE & SUPPORT

          Service & support are among our many outstanding features. The openfellas service team is there for you – 365 days a year, 7 days a week, and 24 hours a day. Our qualified staff’s direct assistance guarantees optimal support and maximum availability of your odoo system, including

            Server hosting for your odoo solutions from a single source, provided by a certified data center partner in Germany
            Professional help desk with odoo ticket system, including openfella's customer portal
            Our migration team with many years of best practice experience (odoo V8 to V14)
            Regular know-how transfer with our internal consulting team
            Own APP developments
            SLA with individually tailored levels/response times
            Designated contact person

          Service orientation is lived here and is the focus, tailored to every customer request.

          We look forward to meeting you!

          FULLSERVICE PARTNERSHIP


          We don't like to talk about customers and suppliers; we talk about partners instead.

          Of course, we keep being available to you even after the implementation.
          Openfellas is about you and about maximizing the reliability, availability, and profit of your investment!

          SOFTWARE & INFRASTUCTURE SERVICES


          As a competent contact, openfellas offers full service for your odoo software, including

            Customizing for your odoo application as well as user advice, training and help desk
            Software as a service
            Licensing model by odoo SA
            Infrastructure as a service
            Management of your operating system, your data, and the entire odoo application
            Server hosting via our cooperation partner Hetzner AG, based in Germany.

          SERVICE LEVEL AGREEMENTS


          We offer service and support according to your wishes and requirements in the form of a Service Level Agreement (SLA). These SLA describe all agreements on support, response times, preventive maintenance, and patches.

          MIGRATION MANAGEMENT


          Our well-functioning migration team takes over the complete planning and implementation for your update to the latest odoo version. Adherence to deadlines and minimal downtime are a matter of course for us.

          In the last few years, we have successfully migrated the odoo Enterprise versions V8 to V14 to the latest version for our customers in the double-digit range.

          Contact us!

          Openfellas | Brudermühlstr. 14 | 81371 München | +49 89 716 7237 60 | info@openfellas.com
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