Service & support are among our many outstanding features. The openfellas service team is there for you – 365 days a year, 7 days a week, and 24 hours a day. Our qualified staff’s direct assistance guarantees optimal support and maximum availability of your odoo system, including
Professional help desk with odoo ticket system, including openfella's customer portal
Our migration team with many years of best practice experience (odoo V8 to V14)
Regular know-how transfer with our internal consulting team
Own APP developments
SLA with individually tailored levels/response times
Designated contact person
Service orientation is lived here and is the focus, tailored to every customer request.
We look forward to meeting you!
We don't like to talk about customers and suppliers; we talk about partners instead.
Of course, we keep being available to you even after the implementation.
Openfellas is about you and about maximizing the reliability, availability, and profit of your investment!
SOFTWARE & INFRASTUCTURE SERVICES
As a competent contact, openfellas offers full service for your odoo software, including
Customizing for your odoo application as well as user advice, training and help desk
Software as a service
Licensing model by odoo SA
Infrastructure as a service
Management of your operating system, your data, and the entire odoo application
Server hosting via our cooperation partner Hetzner AG, based in Germany.
SERVICE LEVEL AGREEMENTS
We offer service and support according to your wishes and requirements in the form of a Service Level Agreement (SLA). These SLA describe all agreements on support, response times, preventive maintenance, and patches.
Our well-functioning migration team takes over the complete planning and implementation for your update to the latest odoo version. Adherence to deadlines and minimal downtime are a matter of course for us.
In the last few years, we have successfully migrated the odoo Enterprise versions V8 to V14 to the latest version for our customers in the double-digit range.